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Posted: May 2, 2013 by Chuck Hagele

The Six-Step Apology (Pt 6)

Wow, we finally reached step six!  Thanks for sticking with me as we went through the previous five steps which take us through both taking personal responsibility for hurting someone …

Continue reading “The Six-Step Apology (Pt 6)”

Posted: April 30, 2013 by Chuck Hagele

The Six-Step Apology (Pt 5)

The first four steps of the Six-Step Apology that I learned from Ford Taylor focus on establishing personal responsibility.  Each step moves you from a position of defensiveness to total …

Continue reading “The Six-Step Apology (Pt 5)”

Posted: April 25, 2013 by Chuck Hagele

The Six-Step Apology (Pt 4)

In the first three steps, we explored the importance of not rushing to “I’m sorry,” and instead of looking at what took place, how it impacted the other person, our …

Continue reading “The Six-Step Apology (Pt 4)”

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